This Privacy Policy outlines The Bae Club - Bae Apparel Club Limited Liability Partnership's approach to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode.

While you may be able to browse the Platform (Website and App collectively referred to as “Platform”) from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.

Throughout this document, “we”, “us”, “our”, “ours” refers to The Bae Club - Bae Apparel Club Limited Liability Partnership. Wherever we have said ‘you’ or ‘your’, this means YOU.

ROLES WE PLAY

We play the role of a Data Controller when we collect and process Personal Information about you.

We play the role of a Data Processor when we collect and process Personal Information on behalf of another Data Controller

OUR COMMITMENT

We commit to protecting your privacy and hence our Personal Information handling practices are continually reviewed to ensure compliance with the applicable privacy laws and regulations

PERSONAL INFORMATION GATHERED BY The Bae Club - Bae Apparel Club Limited Liability Partnership 

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including facilitating and process payments), communicate with you, convey any promotional offers, services or updates associated with The Bae Club - Bae Apparel Club Limited Liability Partnership and generally maintain your accounts with us. As per applicable laws, we also use this information to customize your experience and improve The Bae Club - Bae Apparel Club Limited Liability Partnership.

INFORMATION YOU GIVE US:

We receive and store any information you provide while using The Bae Club - Bae Apparel Club Limited Liability Partnership or give us in any other way. You can choose not to provide certain information, but then you might not be able to use The Bae Club - Bae Apparel Club Limited Liability Partnership. We use the information you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

INFORMATION WE COLLECT ABOUT YOU:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and obtain certain types of information when your web browser accesses our Services. Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws:

• You may be served different types of cookies such as strictly necessary cookies, performance cookies etc. For example, If you are an international user accessing our Platform, we only collect strictly necessary data for the functioning of our Platform.

INFORMATION FROM OTHER SOURCES:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

CATEGORIES OF PERSONAL INFORMATION

Categories of Personal Information we may collect and process are as follows;

DEMOGRAPHIC & IDENTITY DATA

• Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
• Open data and public records such as information about YOU that is openly available on the internet
• Details such as Transaction amount, bank name, card number, card type.

ONLINE IDENTIFIERS AND OTHER TECHNICAL DATA

• Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
• Technical details such as device information, location and network carrier when you use our mobile applications
• Communications details such as the Metadata and other Personal Information we get from communications done through e-mails, SMS, instant messages and calls
• Usage data details such as data about how you use our platform, pages viewed, etc.

CONSENT

By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing your personal information (including sensitive personal information as per applicable law) that you disclose on the Platform with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.

PURPOSES OF GATHERING YOUR PERSONAL INFORMATION

We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:

PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES

• We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

PROVIDE, TROUBLESHOOT AND IMPROVE BAE CLUB

• We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Platform.

RECOMMENDATIONS AND PERSONALIZATION

• We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with us.

COMMUNICATE WITH YOU

• We use your personal information to communicate with you in relation to The Bae Club - Bae Apparel Club Limited Liability Partnership via different channels (e.g., by phone, e-mail, chat).

ADVERTISING

• We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/app.

Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws you may be served different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies, permissions and other trackers on our Platform to collect and process data so as to provide you with a better online experience as well as improve our services.

For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org .

Below are the categories of cookies used on our website along with a description of what they are used for

STRICTLY NECESSARY

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us. If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

FUNCTIONAL

These cookies are used for remembering things like:

• Your user ID on the log-on page
• Your region or country
• Accessibility options like large font or high-contrast pages

PERFORMANCE

These cookies tell us how you and our other customers use our website. This helps us to:

• Improve the performance of our services
• Improve the products we provide

Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.

We use other similar technologies in addition to the above

• Pixel Tags
• Log Files
• Clickstream analytics

DO NOT TRACK

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

PERSONAL INFORMATION DISCLOSURE

The Bae Club - Bae Apparel Club Limited Liability Partnership contains third-party SDKs that may collect personally identifiable information (PII) depending upon the jurisdiction from where the app is accessed and as per applicable laws. They use this information to better target users or provide elements of our products & services on our behalf. These third-party sites have separate and independent privacy policies.

REASONS FOR DISCLOSING YOUR PERSONAL INFORMATION TO OTHER PARTIES:

We may disclose your Personal Information to others where it is lawful to do so including where we or they:

• need to provide you with products or services
• Where you have initiated a payment
• Have a legal obligation to do so, e.g. to assist with detecting and preventing fraud
• Have requirements in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• Have a legitimate business reason for doing so
• Want to send you information and promotional material regarding our products and services
• Have asked you for your consent to share it, and you’ve agreed
• Improve your online experience by using our product

TO WHOM YOUR PERSONAL INFORMATION MAY BE DISCLOSED:

We may disclose your Personal Information for the above purposes to other parties including:

• Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)
• Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
• Overseas regulators
• Anybody else that we’ve been instructed to share your Personal Information with by you

CROSS-BORDER DATA TRANSFER

Personal Information we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.

You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.

If we transfer your Personal Information to third parties for purposes stated in this Privacy Policy, we will use our best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.

DATA SECURITY

We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission and deletion. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.

RETENTION AND DISPOSAL OF DATA

We keep the Personal Information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

LINKS TO OTHER WEBSITES

Our Platform may contain links to the websites of other organizations. This privacy policy does not cover how that organization processes Personal Information. We encourage you to read the privacy policies on the other websites you visit.

YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with The Bae Club - Bae Apparel Club Limited Liability Partnership, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your Personal information, and correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue.

CUSTOMER GRIEVANCE REDRESSAL POLICY

1. BACKGROUND

Customer satisfaction is one of the key focus areas and an integral part of The Bae Club - Bae Apparel Club Limited Liability Partnership’s founding principles and business policies. We strongly believe that Customer satisfaction is the most important factor in the growth and development of our business and hence, at Bae Club we have adopted Customer centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summaries and outlines the framework for addressing Customer grievances.

2. OBJECTIVE

The objective of this Grievance Policy is to provide a framework:

• To ensure the provision of timely and effective resolution of issues raised by Customers.
• To keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.

3. PRINCIPLES GOVERNING THE GRIEVANCE POLICY

Policy on grievance redressal is governed by the following principles:

• Customers shall be treated fairly at all times.
• Issues raised by Customers are always attended to with courtesy and on time.
• Customers are provided with effective and satisfactory resolutions within a reasonable time period.
• Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.

6. NEED TO KNOW:

• The Bae Club - Bae Apparel Club Limited Liability Partnership DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. The Bae Club - Bae Apparel Club Limited Liability Partnership never calls users/customers with offers, discounts on products and offering free gifts.
• Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. The Bae Club - Bae Apparel Club Limited Liability Partnership regularly cautions its customers against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
• The Bae Club - Bae Apparel Club Limited Liability Partnership shall not be liable for any loss, damage, or expense incurred by a Customer where the Customer has shared personal and/or payment-sensitive information with scamsters/fraudsters.
• The Bae Club - Bae Apparel Club Limited Liability Partnership relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy

CONTACT US

FOR ANY FURTHER QUERIES AND COMPLAINTS RELATED TO PRIVACY UNDER APPLICABLE LAWS AND REGULATIONS, YOU CAN REACH US AT:

Email Address: info@thebaeclub.in

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

Meet the founder 

Moving back to India after living for years in the Uk, studying Fashion Business and Buying at Istituto Marangoni in London, I yearned for the curated shopping experience I used to enjoy during my time abroad. Unfortunately, the brand selection was lacking, the ordering process was complicated, shipping times were abysmal, and returns were cumbersome. I soon realized I could combine my knowledge of the intricacies of the Indian market with that of the fashion world to create an e-commerce portal that would meet the needs of those eager to buy the hottest pieces timely and reliably. And so, The Bae Club was Born! 

Curated in India , Designed all around the world.

- Shikha Parmar , Founder and CEO 

About us 

The Bae Club is an e-commerce multibrand store in India. Our goal is to introduce international/Indian fashion brands to the market and make them readily accessible to Indian consumers. We aim to create a community for young women (baes) that support diversity and work towards women empowerment. 

Our #1 USP is that we know-how to provide Easy exchange.

BE UNIQUE IN A WORLD OF MILLION 

We are More Than a Name, you treat you like bae "Before anyone else" 

Mission and Vision 

We envision The Bae Club as the leading destination for social media denizens and the fashion-savvy crowd into the latest and greatest fashion trends. Our goal is to serve as a mediator for big and small international Indian brands to connect with India's Gen-Z crowd with a sizable discretional shopping budget and a hunger for new fashion never before found in the country.

Contact us 

Info@thebaeclub.in